Privacy Policy
This policy applies to the website: https://ducdelorraine.ca/
Last updated: May 1, 2024
Respect for your privacy is of the utmost importance to DUC DE LORRAINE INC, which is responsible for this site.
The purpose of this privacy policy is to explain to you:
The way in which your personal information is collected and processed. Personal information includes any information that can identify you. This includes your first and last name, age, postal address, email address, location, and IP address;
What are your rights regarding this information?
Who is responsible for the processing of personal information collected and processed?
To whom is this information transmitted?
Optionally, the site's policy regarding cookies.
This privacy policy supplements the Terms of Use, which you can consult at the following address:
1. COLLECTION OF PERSONAL INFORMATION
We collect the following personal information:
Name
First name
Mailing address
Postal code
Email address
Telephone/Fax Number
The personal information we collect is gathered through the collection methods described below, in the sections "Forms and Collection Methods" and following.
2. FORMS AND DATA COLLECTION METHODS
Your personal information is collected through the following methods:
Website registration form
Order form
Opinion poll
Competition
We use the information collected for the following purposes:
Order tracking
Information/Promotional Offers
Statistics
Contact
Website Management
3. INTERACTIVITY
Your personal information is also collected through interactions between you and our website. This information is collected through the following means:
Correspondence
We use the information collected for the following purposes:
Statistics
Contact
Website management
4. LOG AND WITNESS FILES
We collect certain information through log files and cookies. These files allow us to process statistics and traffic information, facilitate navigation, and improve the service for your convenience.
a) Description of the cookie files used by the site
This mainly concerns the following information:
IP address
Operating system
Pages visited and queries
Connection time and date
Using such files allows us to achieve the following objectives:
Improved service and personalized welcome
Creation of personalized consumption profiles
Order tracking
Statistical studies
b) Objection to the use of cookies by the website
You can prevent the recording of these cookies by configuring your browser software.
If you choose to disable cookies, you can still browse the site. However, any site malfunction caused by this action cannot be attributed to us.
5. SHARING OF PERSONAL INFORMATION
We are committed to not selling or otherwise commercializing the personal information collected to third parties. However, we may share this information with third parties for the following reasons:
Order execution
Advertisement
If you do not wish your personal information to be shared with third parties, you can object to this at the time of collection or at any time thereafter, as mentioned in the "Right to object and withdraw" section.
6. RETENTION PERIOD FOR PERSONAL INFORMATION
The data controller will retain all personal information collected in its computer systems on the site and under reasonable security conditions for a period of: 5 years.
7. HOSTING OF PERSONAL INFORMATION
Our site is hosted by: WIX, whose headquarters are located at the following address:
1 Grant's Row, Dublin 2 D02HX96, Ireland
The host can be contacted at the following telephone number: (415) 358-0857.
The personal information we collect and process is transferred to the following country(ies): Ireland.
8. PERSONAL DATA CONTROLLER
a) The person responsible for processing personal information
The data controller for personal information is: the marketing department. They can be contacted as follows:
marketing@ducdelorraine.ca or (514) 731-4128 ext. 304
The data controller is responsible for determining the purposes and means of processing personal data.
b) Obligations of the data controller of personal information
The data controller undertakes to protect the personal information collected, not to transmit it to third parties without your knowledge and to respect the purposes for which this information was collected.
Furthermore, the data controller undertakes to notify you in the event of rectification or deletion of personal information, unless this would entail disproportionate formalities, costs or procedures for them.
In the event that the integrity, confidentiality or security of your personal information is compromised, the data controller undertakes to inform you by any means.
9. RIGHT OF OBJECTION AND WITHDRAWAL
You have the right to object to the processing of your personal information by the website ("right to object"). You also have the right to request that your personal information no longer appear, for example, on a mailing list ("right to withdraw").
To object to the processing of your personal information or to request the removal of your personal information, you must follow the following procedure:
The user must make a request to limit the processing of their personal information to the data controller, by sending an email to the address provided above.
10. RIGHT OF ACCESS, RECTIFICATION AND DELETION
You can access, update, modify or request the deletion of information concerning you, by following the procedure outlined below:
The user must send an email to the data controller, specifying the subject of their request and using the data controller's contact email address provided on this page.
If you have one, you have the right to request the deletion of your personal space by following the procedure below:
The user must send an email to the data controller, specifying their personal account number. The data deletion request will be processed within 10 business days.
11. SECURITY
The personal information we collect is stored in a secure environment. Our employees are required to maintain the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:
Secure Sockets Layer (SSL) protocol
SET (Secure Electronic Transaction) protocol
Access management - authorized person
Access management - person concerned
Firewalls
We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the privacy of your transactions. However, since no mechanism offers absolute security, a degree of risk is always present when using the Internet to transmit personal information.
12. CONDITIONS FOR MODIFYING THE PRIVACY POLICY
This privacy policy can be consulted at any time at the address indicated below:
http://www.ducdelorraine.ca/politique-de-confidentialité
We reserve the right to modify it to ensure its compliance with applicable law.
Therefore, you are invited to regularly review this privacy policy to stay informed of any changes made to it.
13. ACCEPTANCE OF THE PRIVACY POLICY
By browsing the site, you acknowledge that you have read and understood this privacy policy and accept its terms, particularly regarding the collection and processing of your personal information, as well as the use of cookies.
14. LEGISLATION
We are committed to complying with the legislative provisions set out in:
Act respecting the protection of personal information in the private sector, CQLR c P-39.1; and/or
Personal Information Protection and Electronic Documents Act, SC 2000, c 5.